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Fanditt prioritizes transparency and clarity for our shoppers in Singapore. This policy explains how we manage returns and refunds to ensure a smooth experience. By purchasing from our website, you agree to the terms outlined below.
We encourage you to review these details to understand your rights and the steps required if an issue arises with your order.
We provide a 30-day return policy that begins the moment your package is delivered to your doorstep. This timeframe gives you sufficient opportunity to inspect your items for any discrepancies or physical issues.
If you identify a problem within this period, you are eligible to initiate a request for a resolution. Any requests made after this 30-day window cannot be processed by our system.
Returns are strictly limited to instances where you receive a damaged product or an incorrect item that does not match your order details. Because we strive for accuracy in our fulfillment process, we take these situations seriously.
If your footwear arrives with a defect or if the wrong size or style was sent, please email our team at support@fanditt.com to start the process.
It is important to note that Fanditt does not entertain returns, exchanges, or refunds due to a change of mind. We ask that you place an order only if you are completely sure about your purchase.
This policy allows us to maintain our focused delivery model and ensures that our resources are dedicated to resolving genuine product errors or shipping mishaps.
Once you contact us regarding a damaged or incorrect item, we will coordinate a pickup from your location. This service is provided at no cost to you. We handle the logistics of the return shipping to make the process as straightforward as possible.
After the item reaches our facility, we require a period of 24 hours to conduct a thorough inspection of the product condition. This step is necessary to confirm the nature of the issue and determine the appropriate path forward.
Upon the conclusion of our inspection, we will first attempt to arrange a replacement for the item in question. If a replacement is not possible because the damage is beyond repair or the specific item is currently unavailable in our inventory, we will provide a full refund.
Since Fanditt operates exclusively through a Cash on Delivery model, we do not have your banking or payment details on file at the time of purchase. To facilitate a refund, our team will contact you via email to request your bank details for a direct transfer. Once we receive this information, we will initiate the refund.
After we process the refund on our end, the time it takes for the amount to reflect in your account depends on your specific banking provider.
Generally, this takes between 5 and 6 business days. We appreciate your patience during this window as the banking systems finalize the transfer.
We believe in fair commerce. Therefore, Fanditt does not charge any fees for restocking returned items. If your return is approved based on the criteria mentioned above, you will receive the full value of the item without any deductions for processing or handling.
We remain committed to helping our community in Singapore find the right footwear with confidence.
Company Name: Fanditt
Email: support@fanditt.com
Live Hours: 9AM to 4PM, SGT, (Monday to Friday)